Shipping Policy

Order Processing Times

In-stock orders are normally processed within 1 business day after successful payment authorization and fraud screening. Orders placed on weekends or public holidays are processed on the next business day.

Carriers and Service Levels

We use recognized courier partners including DPD, Royal Mail, UPS and equivalent regional services. Service level, transit route and delivery partner are selected based on destination, parcel profile and checkout option.

Delivery Regions

We support United Kingdom and selected international destinations. Delivery availability, transit times and fees vary by postcode and country, and remote areas may require extended transit windows.

Customs, Duties and Import Taxes

For cross-border shipments, local import duties, VAT/GST, customs handling fees or other taxes may apply under destination-country law. Unless explicitly stated otherwise at checkout, such charges are the responsibility of the recipient.

Tracking and Delivery Updates

A tracking number is provided when shipment is handed to the courier. Tracking status is available through courier systems and through order support requests where needed.

Delivery Attempts and Undeliverable Parcels

If delivery fails due to incorrect address details, repeated recipient unavailability or refused delivery, parcels may be returned, held or re-routed by the carrier. Additional fees may apply for re-delivery or re-shipment.

Risk Transfer and Ownership

Risk of loss or damage transfers upon delivery at the shipping address. Title to goods transfers only after full payment and successful settlement.

Shortage, Damage or Transit Claims

If goods arrive damaged, incomplete or missing, notify support as soon as possible and preferably within 48 hours of delivery, including order reference and clear photos of packaging and product condition.